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Sales and refunds
For all further info about your order contact us at orders@luchat8.com.
Delivery and Shipping Limits
Shipping costs are at a 30EUR fixed rate worldwide for each product ordered. Maximum time of delivery is 15 business days.
Money Back Policy
Ogranak stranog privrednog društva PROJECTOR 999 AG BEOGRAD guarantees the quality of its products as well as the stability of the device. If you are not satisfied with the device’s performance or, for any other reason, do not wish to continue using it, please contact us via email or phone (contact details available upon request). You have 30 days from the date stated on the invoice to request a refund if you are not satisfied with the device. The device can be returned to the following address: Šavnička 51, apt. 1, 11030 Belgrade (Čukarica), Serbia. Acceptance of advertised goods is if you bring: an undamaged and functional device, the original receipt and a completed complaint card that you receive in the box of the device. We do not cover the delivery cost of the device return.
If you meet the conditions of the complaint, the money will be returned to you within 7 days.
Warranty
Ogranak stranog privrednog društva PROJECTOR 999 AG BEOGRAD guarantees the correct operation of the product.
Device warranty is valid with the original invoice and covers defects that occurred within a 2 year period. The compliance period starts from the date of purchase, i.e. from the date indicated on the invoice, or from the day when the goods are delivered to the customer if they are sent by courier service. Compliance for electronic defects is valid for 24 months from the date of purchase. Mechanical breakdowns are not covered.
The provider of warranty, within that period, ensures at his own expense the removal of defects and defects of the product, which arise from inconsistencies between the actual and the prescribed, that is, the declared quality characteristics of the product.
The customer loses the right to warranty, i.e. the right to complaint and free servicing in case of:g
– inadequate handling of the productusing excessive force
– improper use of the product that is not in accordance with the operating instructionsusing the product for purposes for which the product is not intended
– if the malfunction is caused by not following the given operating instructions
– if any repairs and repair attempts have been made to the product by unauthorized persons
If your breakdown falls under one of the above-mentioned items, the price of the service is 60 EUR. Company policy states that the wooden case must be changed with each device servicing.
If the authorized service determines that the battery needs to be replaced, an additional 30 EUR is charged. Repairs covered by the warranty are performed exclusively at the authorized service center of Ogranak stranog privrednog društva PROJECTOR 999 AG BEOGRAD.